Privacy Policy

This Privacy Policy describes how ActionVault Logistics Pty Ltd collects, uses, stores and protects personal information through the actionvault.net website and our transport services. We are committed to handling personal information responsibly and in accordance with the Australian Privacy Act 1988.

Information we collect

We collect information that is necessary to provide freight services, communicate with customers and improve our website. The information may include your name, company name, email, phone number, pick-up and delivery addresses, freight descriptions and any additional details you provide through forms, email or phone calls.

How we collect information

• Through the contact and quote forms on our website.
• By email, phone, Viber, WhatsApp or in-person conversations.
• From transport documentation such as consignment notes and delivery dockets.
• Through cookies and analytics tools that collect non-identifiable browsing data.

How we use your information

We use personal information to provide quotes, book freight, arrange transport, deliver goods, send invoices and keep customers informed about their deliveries. We also use contact details to respond to enquiries, manage accounts and comply with legal and insurance requirements.

How we store and protect information

Personal information is stored in secure cloud systems and company databases with access limited to authorised staff. We use password protection, access controls and regular security reviews to reduce the risk of unauthorised access, loss or misuse. We retain records only for as long as required by law, business or insurance purposes.

Sharing your information

We do not sell or rent personal information. We may share information with trusted parties such as insurers, subcontractors, customs brokers or government agencies when required to complete a transport task, protect our legal interests or comply with Australian law. These parties are expected to handle the information confidentially and only for the agreed purpose.

Your rights and choices

You can request access to the personal information we hold about you, ask for corrections, or request that we delete information that is no longer required. To make a request, contact us using the details below. We will respond within a reasonable time and may require identity verification.

Cookies and analytics

Our website uses cookies and analytics tools to understand visitor behaviour and improve the user experience. This data is generally anonymous and does not identify individuals. For more information, please review our Cookie Policy.

Complaints

If you believe we have not handled your personal information appropriately, please contact us. We will investigate your concern and respond as quickly as possible. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner.

Contact us

ActionVault Logistics Pty Ltd
11A Greenview Dr, Horsley, NSW 2530, Australia
Email: actionvault@gmail.com
Phone: +61 423 470 225